Refund & Cancellation Policy
Last updated 8 October 2026
Cancelling an order
You can cancel your order before it is shipped. Open Your account → Orders and tap “Cancel order”, or message us on WhatsApp or email with your order number.
Once the parcel has been packed and handed to the courier it can no longer be cancelled, but you can still return it after delivery under our Returns & Exchange Policy.
Refunds for cancelled orders
- Paid online: you get a full refund automatically, to the original payment method. Your bank usually shows it within 5–7 working days.
- Cash on delivery: nothing was paid, so there is nothing to refund.
Refunds for returned items
We issue the refund within 7 days after we receive the returned item and check it:
- Paid online: refunded to the original payment method (UPI, card or netbanking).
- Cash on delivery: refunded by UPI or bank transfer to your account.
The refund is for the price you paid for the item. Return pickup is free.
If we cancel your order
Rarely, we may have to cancel an order, for example if a piece goes out of stock or we can't deliver to the address. We'll tell you by email or WhatsApp, and any online payment is refunded in full.
Refund not received?
If a refund hasn't reached you within the time above, WhatsApp us on +91 8591616363 or email jokerwalbrothers@gmail.com with your order number and we'll check it with the payment gateway.
Contact us
JOKERWAL BROTHERS, Gala No 3, Atmanandi Sadan, Talav Naka, Nr. Avrest Hotel, Naigaon East, Vasai, Maharashtra 401208. Phone +91 8591616363. Email jokerwalbrothers@gmail.com. GSTIN 27CJUPK7705D1ZW.