Returns & Exchange Policy
Last updated 8 October 2026
3 days to return or exchange
You can return or exchange any item within 3 days of delivery, whether it is defective or you simply changed your mind.
Condition of the item
- The item must be unused, with its original tags and packaging.
- Earrings may not be returned for hygiene reasons, unless they arrived damaged or defective.
- Please keep the parcel's invoice and, for a damaged item, take a photo or unboxing video if you can. It helps us sort it out faster.
How to request a return or exchange
Ask us within 3 days of delivery, in any of these ways:
- WhatsApp us on +91 8591616363
- Email jokerwalbrothers@gmail.com
- The Track order page: find your order and tap “Request return or exchange”
Tell us your order number and whether you want a refund or an exchange.
Free return pickup
Return shipping is free. We arrange a reverse pickup from your address through our courier partner, so you don't need to send anything yourself.
Refunds
Once we receive the item and check it, we issue your refund within 7 days:
- Paid online: refunded to the original payment method (UPI, card or netbanking).
- Cash on delivery: refunded by UPI or bank transfer to your account. We'll ask you for the details.
See our Refund & Cancellation Policy for the details.
Exchanges
You can exchange for the same design or a different design of equal value, subject to stock. If the piece you want is out of stock, we'll refund you instead.
Contact us
JOKERWAL BROTHERS, Gala No 3, Atmanandi Sadan, Talav Naka, Nr. Avrest Hotel, Naigaon East, Vasai, Maharashtra 401208. Phone +91 8591616363. Email jokerwalbrothers@gmail.com. GSTIN 27CJUPK7705D1ZW.